At Klaude Global LLC, we are committed to ensuring your satisfaction with our medical supplies. If you are not completely satisfied with your purchase, please review our Return Policy below for guidance on returning items.

Eligibility for Returns

We accept returns of unopened and unused products within 15 days of delivery. To be eligible for a return, items must be in their original packaging, unused, and in the same condition as when received. Certain items, such as perishable goods, customized products, or hazardous materials, may not be eligible for return.

Return Process

To initiate a return, please contact our Customer Service team at [email protected]. You will receive a Return Authorization (RA) number and instructions for returning the product. Returns without an RA number will not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., the wrong item shipped or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that original shipping fees are non-refundable.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with details and photos of the issue. We will arrange for a replacement or refund as appropriate.

Non-Returnable Items

Certain items are non-returnable, including:

• Opened or used products
• Perishable items or those requiring refrigeration
• Hazardous products
• Controlled products (if applicable)
• Special order products
• Items marked “Final Sale”
• Those prohibited by law

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected] for assistance.

Changes to This Policy

We reserve the right to modify or update this Policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.

Contact Us

For any questions or concerns regarding returns, please contact us at [email protected].

Effective Date: September 30, 2024